Privacy Statement
RedHour Technology LLC, a California Limited Liability Company (“we” or “us”) have created this privacy statement in order to demonstrate our commitment to privacy. This Privacy Agreement is hereby incorporated into our Terms and Conditions of Use; words in initial capital letters in this Privacy Agreement which are not defined in this Privacy Agreement will have the meanings given them in the Terms and Conditions of Use.. By ordering through our service, you accept the terms of this Privacy Agreement.
1. Notification of Changes
We may update this Privacy Agreement from time to time as our services change and expand. If we update this Privacy Agreement, we will post the updated Agreement on this page. The revised terms will take effect pursuant to the revision terms in the RedHour Terms of Service.
2. This Site contains links to other sites
We are not responsible for the privacy practices or the content of any other web sites to which this site links or to which link to this site. By clicking on a link, logo or other item, please note that you may no longer be on our site. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. Sites governed by these terms of service will have a URL of the form www.redhourtech.com. We encourage you to read the posted privacy statement of any web site whenever you interact with any site.
3. Information We Gather
If you register to buy services through the Site, we collect and store information that specifically identifies you or your Account ("Personally Identifiable Information"). At this time, the most information you would be required to submit is information about your first name, last name, password, street address, city, state, zip/postal code, country, and email address as well as information pertaining to the equipment to be serviced. Clients wishing to pay for various fees or service retainers via credit card are also required to enter a valid credit card number and name as it appears on the credit card. Other information request on our registration page, including the ability to receive promotional offers from us, is optional. We may, in the future, include other optional requests for information from you, to help us to tailor the site for you and deliver personalized information to you. We may supplement our information with additional information purchased from third parties for marketing purposes. Credit card information will be transmitted via SSL encryption for your protection.
4. Online Surveys and Contests
Occasionally we conduct an online user survey to collect information about our users' preferences. These surveys are optional and if you choose to respond, your responses will be kept anonymous. Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address and mailing address. None of this information is shared with third parties, except in summary form, if at all. The demographic information that we collect in the registration process and through online surveys is used to help us improve our services to meet the needs and preferences of our users. This may include targeting advertising to you about our services. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any contest or similar offering.
5. Automatically Gathered Information
We automatically collects your browser type and browser software version to tailor the presentation of the services to your platform and to maintain a record of your activity on the site. We use cookies to enable users to specify unique preferences and to track user trends and patterns. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of our site may not function as effectively or may be considerably slower. As an automatic process, our web server software records a log file of IP addresses that access the Site. We also collect IP address information but do not ordinarily link IP addresses to Users' Personally Identifiable Information. However, we can and will use IP addresses to identify a user when we, in our sole discretion, determine that it is necessary to enforce compliance with our various policies or to protect our service, site, customers or others.
RedHour Technology LLC, a California Limited Liability Company (“we” or “us”) have created this privacy statement in order to demonstrate our commitment to privacy. This Privacy Agreement is hereby incorporated into our Terms and Conditions of Use; words in initial capital letters in this Privacy Agreement which are not defined in this Privacy Agreement will have the meanings given them in the Terms and Conditions of Use.. By ordering through our service, you accept the terms of this Privacy Agreement.
1. Notification of Changes
We may update this Privacy Agreement from time to time as our services change and expand. If we update this Privacy Agreement, we will post the updated Agreement on this page. The revised terms will take effect pursuant to the revision terms in the RedHour Terms of Service.
2. This Site contains links to other sites
We are not responsible for the privacy practices or the content of any other web sites to which this site links or to which link to this site. By clicking on a link, logo or other item, please note that you may no longer be on our site. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. Sites governed by these terms of service will have a URL of the form www.redhourtech.com. We encourage you to read the posted privacy statement of any web site whenever you interact with any site.
3. Information We Gather
If you register to buy services through the Site, we collect and store information that specifically identifies you or your Account ("Personally Identifiable Information"). At this time, the most information you would be required to submit is information about your first name, last name, password, street address, city, state, zip/postal code, country, and email address as well as information pertaining to the equipment to be serviced. Clients wishing to pay for various fees or service retainers via credit card are also required to enter a valid credit card number and name as it appears on the credit card. Other information request on our registration page, including the ability to receive promotional offers from us, is optional. We may, in the future, include other optional requests for information from you, to help us to tailor the site for you and deliver personalized information to you. We may supplement our information with additional information purchased from third parties for marketing purposes. Credit card information will be transmitted via SSL encryption for your protection.
4. Online Surveys and Contests
Occasionally we conduct an online user survey to collect information about our users' preferences. These surveys are optional and if you choose to respond, your responses will be kept anonymous. Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address and mailing address. None of this information is shared with third parties, except in summary form, if at all. The demographic information that we collect in the registration process and through online surveys is used to help us improve our services to meet the needs and preferences of our users. This may include targeting advertising to you about our services. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any contest or similar offering.
5. Automatically Gathered Information
We automatically collects your browser type and browser software version to tailor the presentation of the services to your platform and to maintain a record of your activity on the site. We use cookies to enable users to specify unique preferences and to track user trends and patterns. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of our site may not function as effectively or may be considerably slower. As an automatic process, our web server software records a log file of IP addresses that access the Site. We also collect IP address information but do not ordinarily link IP addresses to Users' Personally Identifiable Information. However, we can and will use IP addresses to identify a user when we, in our sole discretion, determine that it is necessary to enforce compliance with our various policies or to protect our service, site, customers or others.
6. How We Use Gathered Information
We use Personally Identifiable Information for our own internal purposes including contacting you via email to inform you about updates to our services and providing you with information relating to e-commerce transactions that you conduct on the site. We reserve the right to disclose your information as required by law. We do not rent or sell our Users Personally Identifiable Information to third parties. We do, however, 1. provide you with the opportunity to receive communications about our Services via email. If you decide to opt-in to receive newsletters, you may opt out of receiving these newsletters at any time by clicking on the unsubscribe link in the email or sending a message to sales@redhourtech.com.
7. Use of General Data
We reserve the right to use the general data (non-identifying information) obtained from the use of our site including all statistical information. You acknowledge that such data belongs to us and that we shall have the right to use such data as we determine in our sole discretion.
8. Advertising
We may send you email communications including information that we may think may be of interest to you. You may opt out of receiving these email communications either when you register to become a Member, via the Preferences section of your profile, or by sending a message to sales@redhourtech.com. We do not send any of your Personally Identifiable Information to our advertisers. Our site may use cookies, including those of third-party advertisers, which may track that you have visited our site, or may show advertising on our sites that is based on previous sites that you have visited.
9. Co-Branded Services
We have and will enter into co-branding relationships with third-party web sites and companies to provide products and services to our users. We may share your Personally Identifiable Information, including User ID and password, with certain co-branded third-party service or product providers as required to provide a specific product or service that You request from a co-branded page or co-branded site. However, these third-party partners may not use this Personally Identifiable Information for any reason other than to provide the service or product that the user has explicitly signed up for. If you join us through a co-branded site (e.g. on a co-branded registration page), it is our general policy not to share anything other than summarized or aggregated data with the partner. However, any Personally Identifiable Information you provide may also be received by the co-branded site and could be stored and used by the co-branded service or product provider according to their privacy policy. Please take the time to review these third-party privacy policies.
10. Third Party Intermediaries
We use an outside credit card processing company to bill Users for services. Under our agreement(s) with such credit card processors, the credit card processor will only store your personally identifying information for such period as is necessary to complete the transaction.
11. Security
We will use commercially reasonable methods to keep Personally Identifiable Information securely in our files and systems. Our payment system is operated using secure internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data.
12. Terminating Your Membership
We save your Personally Identifiable Information until your membership with us is terminated. To terminate membership, contact us Customer Service as indicated on our contact page. If you terminate your membership, your Personally Identifiable Information cannot be recovered and you may continue to receive email communications for a short period of time until we have updated all of our databases. After termination of your membership, your Personally Identifiable Information may remain on our archived database and records for a reasonable time as residual information. We will not use this residual information. Notwithstanding the above, we will maintain information on Users who have been removed for violating any of our agreements.
13. Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.
14. Contacting Us
If you have any questions about this Privacy Agreement or the practices of this Site, you may contact us at Client Services or write to our office.
We use Personally Identifiable Information for our own internal purposes including contacting you via email to inform you about updates to our services and providing you with information relating to e-commerce transactions that you conduct on the site. We reserve the right to disclose your information as required by law. We do not rent or sell our Users Personally Identifiable Information to third parties. We do, however, 1. provide you with the opportunity to receive communications about our Services via email. If you decide to opt-in to receive newsletters, you may opt out of receiving these newsletters at any time by clicking on the unsubscribe link in the email or sending a message to sales@redhourtech.com.
7. Use of General Data
We reserve the right to use the general data (non-identifying information) obtained from the use of our site including all statistical information. You acknowledge that such data belongs to us and that we shall have the right to use such data as we determine in our sole discretion.
8. Advertising
We may send you email communications including information that we may think may be of interest to you. You may opt out of receiving these email communications either when you register to become a Member, via the Preferences section of your profile, or by sending a message to sales@redhourtech.com. We do not send any of your Personally Identifiable Information to our advertisers. Our site may use cookies, including those of third-party advertisers, which may track that you have visited our site, or may show advertising on our sites that is based on previous sites that you have visited.
9. Co-Branded Services
We have and will enter into co-branding relationships with third-party web sites and companies to provide products and services to our users. We may share your Personally Identifiable Information, including User ID and password, with certain co-branded third-party service or product providers as required to provide a specific product or service that You request from a co-branded page or co-branded site. However, these third-party partners may not use this Personally Identifiable Information for any reason other than to provide the service or product that the user has explicitly signed up for. If you join us through a co-branded site (e.g. on a co-branded registration page), it is our general policy not to share anything other than summarized or aggregated data with the partner. However, any Personally Identifiable Information you provide may also be received by the co-branded site and could be stored and used by the co-branded service or product provider according to their privacy policy. Please take the time to review these third-party privacy policies.
10. Third Party Intermediaries
We use an outside credit card processing company to bill Users for services. Under our agreement(s) with such credit card processors, the credit card processor will only store your personally identifying information for such period as is necessary to complete the transaction.
11. Security
We will use commercially reasonable methods to keep Personally Identifiable Information securely in our files and systems. Our payment system is operated using secure internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data.
12. Terminating Your Membership
We save your Personally Identifiable Information until your membership with us is terminated. To terminate membership, contact us Customer Service as indicated on our contact page. If you terminate your membership, your Personally Identifiable Information cannot be recovered and you may continue to receive email communications for a short period of time until we have updated all of our databases. After termination of your membership, your Personally Identifiable Information may remain on our archived database and records for a reasonable time as residual information. We will not use this residual information. Notwithstanding the above, we will maintain information on Users who have been removed for violating any of our agreements.
13. Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.
14. Contacting Us
If you have any questions about this Privacy Agreement or the practices of this Site, you may contact us at Client Services or write to our office.
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